Welcome to Ovation Store’s FAQ section, designed with the discerning equestrian in mind. Whether you’re preparing for competition or maintaining your horse’s daily care, we’ve compiled answers to the most common questions about our premium equestrian products and services.
About Our Products
Q: What types of equestrian products does Ovation Store specialize in?
A: We curate premium performance equipment including:
- Competition-ready footwear (Ankle Boots, Splint & Galloping Boots)
- Specialized horse care items (Bandaging, Bathing & Spot Cleaning products)
- High-quality riding apparel (Breeches & Jodhpurs)
- Professional grooming tools (Brushes, Clippers, Detanglers)
- Performance tack (Bridles, Dressage Girths, Driving equipment)
Q: How do I choose the right size for boots or apparel?
A: Each product page contains detailed sizing charts. For competition gear like breeches or boots, we recommend measuring carefully and consulting our interactive size guide. When in doubt, our rider-experienced customer service team can provide personalized advice at [email protected].
Q: Are your products suitable for professional competition use?
A: Absolutely. We specifically select products that meet the demands of competitive equestrians, from FEI-approved equipment to show-ready apparel. Many of our items like ceramic-infused hoof boots and technical breeches are designed with performance features for serious riders.
Ordering & Account
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your protection.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. You can also log into your account to view order status. Our carriers (DHL, FedEx, or EMS) provide detailed tracking updates.
Q: Can I modify or cancel my order after placement?
A: To ensure swift processing, orders enter our fulfillment system quickly. Contact us immediately at [email protected] if you need changes – we’ll make every effort to accommodate requests received within 2 hours of ordering.
Shipping & Delivery
Q: What are my shipping options?
A: We offer two tailored shipping solutions:
- Standard Shipping ($12.95): Via DHL/FedEx, delivers in 10-15 business days after dispatch
- Free Shipping: For orders over $50 via EMS (15-25 business days)
Q: Do you ship internationally?
A: Yes! We serve equestrians worldwide (excluding some Asian and remote regions). International shipments include customs-friendly documentation and protective packaging. Note that customers are responsible for any applicable duties or taxes.
Q: My competition is approaching – which shipping method should I choose?
A: For time-sensitive needs, we recommend Standard Shipping via DHL/FedEx. Contact us at [email protected] if you require expedited service – we’ll do our best to accommodate competition schedules.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 15-day return window from delivery date. Items must be in original, unused condition with tags attached. Safety equipment (like helmets) and personal care items cannot be returned for hygiene reasons.
Q: How do I initiate a return?
A: Email [email protected] with your order number and reason for return. We’ll provide a return authorization and instructions. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Q: When will I receive my refund?
A: Processed refunds typically appear in your account within 5-7 business days after we receive and inspect the returned items. You’ll receive email confirmation at each stage.
Additional Support
Q: What if my question isn’t answered here?
A: Our rider-experienced customer service team is always ready to assist at [email protected] or via phone during business hours. We understand equestrian needs and can provide personalized advice on products, shipping, or competition preparation.
Q: Where is Ovation Store located?
A: Our headquarters and fulfillment center is at 3849 Sunrise Road, Las Vegas, NV 89119. While we don’t offer local pickup, we’re proud to serve equestrians worldwide with efficient delivery.
At Ovation Store, we combine premium equestrian products with service that understands riders’ needs. Whether you’re maintaining daily care routines or preparing for the show ring, we’re committed to delivering excellence at every step.
Happy Riding,
The Ovation Store Team