Privacy Policy

Last Updated: [Insert Date]

At Ovation Store, we treat your personal data with the same care and precision as we craft our premium equestrian products. This Privacy Policy outlines how we collect, use, and protect your information when you visit proridertack.com or make purchases from our global equestrian community (excluding certain Asian and remote regions).

1. Information We Collect

To provide our performance-grade equestrian products and services, we collect:

• Personal Identification: Name, shipping address, email, and phone number for order processing and competition gear delivery
• Payment Details: Encrypted card information or PayPal credentials (processed via 256-bit SSL encryption)
• Professional Data: For trainer accounts, we collect business licenses and tax IDs to establish wholesale terms
• Technical Information: IP address, browser type, and device data for security and site optimization
• Competition Preferences: Custom sizing for breeches/boots, bridle specifications, and shipping urgency requests

2. How We Use Your Information

Your data enables us to deliver the seamless service competitive riders demand:

• Process transactions for time-sensitive competition gear orders
• Customize product recommendations based on your equestrian discipline (dressage, jumping, etc.)
• Calculate international duty estimates for EU/UK customers
• Verify high-value orders (over $500) to prevent fraud in tack purchases
• Communicate about order status, shipping updates, and new performance products
• Improve site functionality for mobile access at competitions and stables

3. Data Sharing & Disclosure

We share information only as necessary for premium service delivery:

• Shipping Partners: FedEx/DHL for international tack shipments with tracking
• Payment Processors: Visa, MasterCard, JCB, and PayPal for secure transactions
• Customs Authorities: Required documentation for international duty calculations
• Legal Compliance: When required by law or to protect our equestrian community

We never sell rider data to third-party marketers.

4. Data Storage & Security

We implement military-grade protection for your information:

• 256-bit SSL encryption for all transactions
• Quarterly security audits matching financial industry standards
• Secure servers located in the United States
• Automatic deletion of payment details after 12 months of inactivity

5. Your Rights as an Equestrian Customer

You may:

• Request access to or correction of your bridle measurements and account details
• Opt-out of promotional emails while retaining essential order communications
• Request deletion of non-essential data (excluding legally required transaction records)
• Object to specific processing of your competition order history

6. Cookies & Tracking Technologies

We use these tools to enhance your shopping experience:

• Essential Cookies: For cart functionality and secure checkout processes
• Performance Cookies: To optimize page load speeds for mobile users at competitions
• Analytics Cookies: Understanding popular product categories (e.g., splint boots vs. dressage girths)

You may adjust browser settings to manage cookies, though this may affect some site features.

7. International Data Transfers

As we serve equestrians worldwide (excluding certain regions), your data may be transferred to the U.S. with appropriate safeguards under GDPR and other regulations.

8. Policy Updates

We’ll notify customers of significant changes through email or site announcements, just as we would about critical product updates for competition gear.

“In equestrian sports as in data protection – precision matters. We’re committed to safeguarding your information with the same dedication we bring to crafting premium tack.”

The Ovation Store Team