Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Acceptance of Terms

By accessing and using Ovation Store’s website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you disagree with any part, please discontinue use immediately.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of Ovation Store or its content suppliers and protected by international copyright laws. Unauthorized use, reproduction, or distribution of any materials is strictly prohibited.

1.3 User Responsibilities

• Provide accurate and current information when creating accounts or making purchases
• Maintain confidentiality of your account credentials
• Not use the website for any unlawful purpose or in any way that might harm the site or its users
• Not attempt to gain unauthorized access to any part of the website

2. Products and Services

2.1 Product Descriptions

We take pride in offering premium equestrian products including:

• Performance footwear (Ankle Boots, Galloping Boots)
• Horse care essentials (Bathing & Spot Cleaning products, Brushes)
• Riding apparel (Breeches & Jodhpurs)
• Tack and accessories (Bridles, Bridle Parts, Dressage Girths)
• Grooming tools (Clippers, Detanglers & Coat Shine)

We strive for accurate product descriptions and images, but slight variations may occur. Please contact us if you have specific questions about a product.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice. If an item becomes unavailable after ordering, we will notify you promptly.

2.3 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened Bathing & Spot Cleaning products
• Exam Gloves
• Used Brushes
• Custom-sized items (bridle parts, specially measured breeches)

3. Orders and Payments

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order for any reason.

3.2 Pricing

All prices are in US Dollars and exclude applicable taxes and duties. We reserve the right to adjust prices at any time, but changes won’t affect confirmed orders.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that your payment information is accurate and that you are authorized to use the payment method.

3.4 Order Processing

Orders are typically processed within 1-2 business days. You will receive a shipping confirmation with tracking information once your order is dispatched.

4. Shipping and Delivery

4.1 Shipping Options

• Standard Shipping: Via DHL or FedEx (10-15 business days after dispatch) – $12.95
• Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)

4.2 Shipping Destinations

We ship worldwide excluding some Asian regions and remote areas. International customers are responsible for any customs duties or import taxes.

4.3 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact our Rider Support Team immediately. We will work with the carrier to resolve the issue.

5. Returns and Exchanges

5.1 Return Policy

We offer a 15-day return window from the delivery date. To be eligible:

• Items must be in original condition with tags attached
• Proof of purchase must accompany the return
• Free returns apply only for defective items

5.2 Return Process

1. Email our Rider Support Team at [email protected] with your order details
2. Receive return authorization and instructions
3. Ship items to: Ovation Store Returns, 3849 Sunrise Road, Las Vegas, NV 89119 USA

5.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping costs are non-refundable unless the return is due to our error.

5.4 Exchanges

Size exchanges are available. Clearly state your desired exchange item when initiating the return. We’ll ship the replacement after receiving your return.

6. Liability and Disputes

6.1 Limitation of Liability

Ovation Store shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access. Our total liability for any claim shall not exceed the purchase price of the product in question.

6.2 Product Use

Our products are designed for equestrian use. Proper fitting and usage are the customer’s responsibility. We recommend professional guidance for first-time users of specialized equipment.

6.3 Governing Law

These Terms shall be governed by the laws of the State of Nevada, USA. Any disputes shall be resolved in the courts of Clark County, Nevada.

7. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use constitutes acceptance of the revised Terms.

9. Contact Information

For questions about these Terms or any other matter:

Ovation Store
3849 Sunrise Road
Las Vegas, NV 89119 USA
Email: [email protected]